Refund and Returns Policy
Last Updated: August 16, 2026
At Stars Laptops, we want you to be satisfied with your purchase. Because we specialize in used and like-new laptops, we recommend carefully reviewing the product description, specifications, condition, and images before placing an order.
This Refund & Return Policy explains the conditions that apply to returns, replacements, and refunds.
1. Eligibility for Returns
A return may be accepted when:
- The laptop received is significantly different from the product description.
- The wrong product was sent.
- The product arrives damaged due to shipping.
- The laptop has a confirmed functional issue that was not disclosed in the product listing.
Any return request must be reported to us as soon as possible after delivery.
2. Return Request
To request a return, please contact us through WhatsApp or our customer support channels.
When contacting us, please provide:
- Your order number
- Your name and contact information
- A description of the issue
- Clear photos or videos showing the issue
- Photos of the laptop and its packaging, where applicable
We may request additional information to assess the return request.
3. Condition of Returned Products
To be eligible for a return, the laptop should generally be returned in the condition in which it was received.
The product should include, where applicable:
- Laptop
- Charger and included accessories
- Original packaging
- Any accessories supplied with the order
We reserve the right to refuse a return or reduce a refund where a product has been damaged, modified, misused, or returned with missing components.
4. Damaged Items on Delivery
If your laptop arrives damaged, please contact us as soon as possible and provide clear photographs or video evidence of the package and product.
We will review the issue and, where appropriate, work with the shipping provider to resolve the matter.
Please keep the original packaging until the issue has been reviewed.
5. Wrong or Incorrect Product
If you receive a product that is different from the product you ordered, please contact us immediately.
After verification, we may arrange a replacement or another appropriate solution.
6. Refunds
If a return is approved and a refund is applicable, the refund will be processed after the returned product has been received and inspected.
The refund method may depend on the original payment method and the circumstances of the return.
Refund processing times may vary depending on the payment provider or financial institution.
7. Shipping Costs
Shipping costs are generally non-refundable unless the return is caused by an error on our part, such as sending the wrong product, or another circumstance where we determine that Stars Laptops is responsible.
For international orders, customs duties, import taxes, brokerage charges, and other destination-country fees may not be refundable by Stars Laptops.
8. International Returns
For customers outside the UAE, international returns may involve additional shipping costs, customs requirements, taxes, or other charges.
Customers may be responsible for return shipping costs unless the return is due to an error or issue for which Stars Laptops is responsible.
International customers should contact us before sending any product back.
9. Non-Returnable Situations
A return may not be accepted where the product has been:
- Physically damaged after delivery
- Misused or abused
- Modified or repaired by an unauthorized person
- Damaged by liquid or other external causes
- Returned with missing accessories or components
- Returned without prior approval from Stars Laptops
Issues caused by software installed or changed by the customer may also not qualify for a return unless otherwise required by applicable law.
10. Warranty and Product Condition
Any warranty or guarantee provided with a specific laptop will be stated on the relevant product listing, invoice, or order documentation.
Because our products are used and like-new, cosmetic marks or minor signs of previous use may be present unless the product is specifically described as new.
Customers should review the individual product description for the applicable condition and warranty information.
11. Exchange / Replacement
Where appropriate and subject to availability, Stars Laptops may offer a replacement instead of a refund.
If the same product is unavailable, we may discuss an alternative solution with the customer.
12. How to Contact Us
For return, refund, or replacement requests, please contact us before sending any product back.
Stars Laptops
Sharjah, United Arab Emirates
WhatsApp: +971 56 972 1214
Order / WhatsApp: https://wa.me/971569721214
Website: starslaptops.com
🚚 Delivery Across UAE
🌍 Worldwide Shipping Available
13. Policy Updates
Stars Laptops may update this Refund & Return Policy from time to time. Any changes will be published on this page with an updated Last Updated date.
Important Notice
This policy is intended as a general business policy for Stars Laptops. Nothing in this policy is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable UAE law or the laws applicable to an international customer’s purchase.